Open positions are listed below. If there are no positions listed, please continue checking back as we frequently post new positions.

 

About us

Lou Lou & Company is an e-commerce business that sells baby clothing and other children's accessories. We have a loyal and rapidly growing customer base with over 1,000,000 social media followers. Founded by a former NICU nurse, we focus on baby items that are simple, high quality, and that make parenting easier. Check us out on Instagram!

 

Customer Experience Manager

We are in need of someone to help us keep up with our rapid growth. We are looking for someone who is efficient with their time, precise in everything they do, and can contribute to our positive culture. Our ideal employee likes to have fun, solve problems, and takes joy in working hard. Position is located in our office in Orem, UT.

Day to Day

• Have a complete knowledge of the products in the shop at all times
• Respond to all customer service emails quickly and professionally
• Work with our shipping team to make sure any issues are handled quickly and effectively
• Encourage customers to come back through friendly and on-brand communication

Requirements

• Experience with e-commerce tools like Shopify, Gorgias, Shipstation,
  At least 3 years customer service experience
• Basic knowledge of Microsoft Excel, Google Sheets, etc
• Demonstrated strong written communication skills
• E-Commerce shops are always open, so reliably working your scheduled hours is crucial to the position.
• Ability to perform return analytics and report to leadership team on common issues
• Desire and proven ability to use technology to constantly update and improve the customer experience
• Must be able to work in-office (work from home or hybrid is not available for this position)

Hours: 32-40

Compensation: $22-$25 per hour, based on experience

Positions Available: 1

To Apply: email your resume to Burgandy@loulouandcompany.com.